Customer Charter

Storey Homes is committed to assisting you in every step of your house buying journey and making sure that you are happy with and settled into your new home.

One of our experienced Sales Advisors will be responsible for assisting you throughout the process of buying your property and will be on hand to answer any questions or queries you may have during the purchase of your new home.

Our knowledgeable staff are trained in every aspect of the house buying process and will liaise with your estate agent (if you have a property to sell) and legal representative and keep you fully informed with regular updates.

We recognise that buying a property is an exciting time for you, however, we are also conscious that for some, the process of buying a brand new home can be a little daunting. With this in mind, we can tailor our service to suit your needs.

If, after completing the necessary paperwork of reservation forms and checklists, you are happy to receive the standard regular updates from your dedicated Sales Advisor, then we will not inconvenience you further. Alternatively, if you wish for a little more support and guidance, then we will be very pleased to help in any way that we can. Either way, it is really important to us that you are happy with the service you receive.

If you have reserved ‘off plan’, we will invite you to view the property at key stages in the construction process, so that you can start to appreciate your new home. Before you complete the purchase of your property, you will be invited to view your home and meet our Site Manager, who can answer any questions that come to mind as you walk around the property.

Just before you move into your new home, we will invite you to attend a demonstration of your property’s domestic systems and appliances, fixtures and fittings to ensure that you are familiar with the running of the property. We like to do this prior to you moving in so that on the actual day of completion, you do not have to worry about learning how everything works and you can fully enjoy the excitement of receiving the keys to your brand new home.

We appreciate there is a lot of information to take in at the demonstration meeting, so please do not worry if you forget how to set the timer for the hot water or operate the heating – Storey Homes will provide you with an information pack that contains all the operating manuals, guarantees and certificates relating to your new home for safe keeping after you have moved in.

On the day of completion, once funds have been received by our solicitors, we will hand over the keys to your brand new home.

Storey Homes will provide you with a professional and comprehensive After Sales Service from our dedicated Customer Services team in addition to the defects warranty issued with your home.

We will also provide out of hours telephone numbers for key trades, should you have an emergency.