Buying a home is a big decision and we want you to feel happy and comfortable with the choices you make. Our knowledgeable sales advisors will help you select the home that’s right for you. Buying your home “off plan” gives you the best chance of choosing the specific plot that you want and customising your home.
Once you have selected your home, we will ask you to sign a reservation agreement and pay a non-refundable fee, which removes the property from the market and means no one else can buy your home.
Depending on when you reserve your property, you may have the opportunity to personalise your new home. Our expert sales advisors will guide you through what choices you have and help with any extras you would like included in your home.
During the construction of your new home, you will receive updates when we reach key stages. You will also be invited to view the property, so that you can start to appreciate your new home.
We understand the pressures of moving day, so before you move in, we will invite you to meet the Site Manager in your new home who will show you how the systems and appliances work. Don’t worry if you forget how to do things; we will provide you with a home user guide and you can always visit our online customer care centre where you can find all the information you need
When the big day arrives, our team will be on hand to present you with all the information you need to settle in and most importantly the keys to your new home.
We have a dedicated customer care team who are on hand to help once you have moved in. You can get in touch with our customer services team if you have any problems. We will also visit you once you have settled in to make sure you are happy.