As all Covid - 19 restrictions have been removed in England, we want to reassure you that the health and well-being of our customers and colleagues remain our priority.
We look forward to welcoming you into our marketing suites and show homes and want to ensure every visit is enjoyable and rewarding.
We will continue to offer an appointment system as this ensures you receive our sales consultants’ undivided attention. However, impromptu visitors will be welcome but may have to wait until our sales consultants are free.
While the legal requirement to wear face coverings in England is no longer mandatory, current guidelines advise people to be cautious and to wear masks in crowded and enclosed spaces. Our sales consultants will still operate behind screens when sitting at their desks and we will continue to have hand sanitiser and masks available for customers’ use.
Thank you for your co-operation in helping us all to stay safe.
Storey Homes is committed to providing homes and service to the highest standard and our customers are at the heart of everything we do.
We understand that despite the care we take we may not meet your expectations. If we fall short, it will always be our intention to resolve any issues as quickly as possible. All complaints will be investigated thoroughly and fairly
Step One
If you have not yet completed the purchase of your new home and are dissatisfied with the service you have received, please raise your concerns with our Sales Consultant in the Marketing Suite.
If you have already moved into your new home and are dissatisfied, please contact the Customer Services Team at customerservices@storey-homes.co.uk where the Customer Services Manager will address your concerns and resolve matters for you.
Step Two
Should you remain dissatisfied with the response provided to you in Step 1, you may direct your complaint to the Head of Construction who will ensure your complaint is handled by the most appropriate Department Head at customerservices@storey-homes.co.uk.
Step Three
If you feel a satisfactory conclusion has still not been reached, please write to our Managing Director at our Head Office (Units 5 & 6 Shenley Pavilions, Chalkdell Drive, Shenley Wood, Milton Keynes, MK5 6LB)
and should include the following information.
• Your name, address, and contact details • A full description of your complaint • The names of Storey Home’s Staff you have already been in contact with about your complaint. • The outcome you are hoping for to bring this to a resolution. • Any supporting documentation
After completing the above steps should you still feel we have been unable to reach a mutually acceptable resolution you can seek further advice from your home warranty provider dispute and resolution service, or the Consumer Code for Home Builders.
